Privacy Policy
Last updated: January 2026
At PrismX, we are committed to protecting the privacy and security of our users' operational data. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
Personal Data: We collect contact information such as name, email address, and professional title when you create a PrismX account.
Operational Data: We collect data related to your field operations, including task descriptions, outlet details, and reporting metrics submitted through the platform.
Geolocation Data: To provide accurate field verification, we collect precise location data (GPS) when field representatives perform check-ins or submit reports. This data is only collected while using the app's field functions.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the PrismX platform services.
- Verify field activity authenticity through GPS timestamps.
- Generate analytical reports for management and stakeholders.
- Improve our platform's user experience and technical performance.
- Communicate critical service updates or security alerts.
3. Data Sharing & Disclosure
PrismX does not sell your data to third parties. We only share data in the following circumstances:
- Within your organization: Data is accessible to authorized administrators and managers as defined by your account hierarchy.
- Service Providers: We may share data with trusted infrastructure providers (e.g., cloud hosting, authentication services) necessary to run the platform.
- Legal Requirements: If required by law or in response to a valid legal request.
4. Data Security & Retention
We implement robust encryption and security protocols to protect your data. We retain operational data for as long as your account is active or as needed to provide you with services. You can request data deletion at any time subject to your organization's internal policies.
5. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information. Please contact your organization's PrismX administrator or our support team for any privacy-related requests.
6. Cookies and Tracking
We use essential cookies to maintain your login session and improve performance. We do not use advertising cookies or third-party tracking for marketing purposes within the authenticated platform.